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Timely Provider Invoice Payments

  • AFS Plan Management acknowledge the important role that you undertake as a provider of supports to the NDIS Participant plans we manage.

  • We understand the importance of cash flow to your business and in most cases, we process invoices within 2 - 4 business days.

  • Provided that we receive your invoices with the correct information by close of business on a Monday, we submit claims to the NDIA for processing and payment to you by Friday of the same week.

  • We have compiled the below important information required by the NDIA about invoicing for timely payments of your invoices.


Your invoices should include the following:

  • Your sole trader, business or company name

  • Your Australian Business Number (ABN)

  • Your contact details

  • Your bank details (Account name, BSB, Account Number)

  • NDIS Participant’s full name

  • Participant's NDIS Number

  • Invoice number. (Please ensure you use a unique invoice number each time you submit an invoice)

  • Date of invoice

  • Date service(s) were provided (format: dd/mm/yyyy)

  • Relevant NDIS line item/s for service or product, e.g. (01_019_0120_1_1)

  • Basic description of service or product provided, e.g. (House or Yard Maintenance)

  • Number of hours provided

  • Hourly rate charged

  • Total amount owing

  • If you charge GST, you must ensure the total hourly rate including GST does not exceed the allowable NDIS rate


Our Invoice Templates

Billing for Services Provided

  • You can only submit an invoice for services that have already been provided.

  • We cannot process invoices for services planned for future dates, unless prior authorisation has been received from the NDIA.


Where to send your invoices?

All invoices should be sent to by close of business on a Monday

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