At AFS Plan Management, we recognise and value the important role you play in delivering supports and services to the NDIS participants whose plans we manage.

 

We understand that timely payments are essential to maintaining healthy cash flow for your business. In most cases, invoices are processed within 2–4 business days of receipt.

 

To ensure prompt payment, invoices containing all required information are processed twice each week according to the following schedule:

• Invoices received by 12:00 pm (Brisbane time) on Monday will be submitted to the NDIA for processing, with payment expected by Wednesday of the same week.

• Invoices received by 12:00 pm (Brisbane time) on Wednesday will be submitted to the NDIA for processing, with payment expected by Friday of the same week.

 

To help avoid delays and ensure your invoices are paid as quickly as possible, we have outlined below the key invoicing requirements specified by the NDIA.​

 

Your invoices should include the following:

• Your sole trader, business or company name

• Your Australian Business Number (ABN)

• Your contact details

• Your bank details (Account name, BSB, Account Number)

• NDIS Participant’s full name

• Participant's NDIS Number

• Invoice number. (Please ensure you use a unique invoice number each time you submit an invoice)

• Date of invoice

• Date service(s) were provided (format: dd/mm/yyyy)

• Relevant NDIS line item/s for service or product, e.g. (01_019_0120_1_1)

• Basic description of service or product provided, e.g. (House or Yard Maintenance)

• Number of hours provided

• Hourly rate charged

• Total amount owing

• If you charge GST, you must ensure the total hourly rate including GST does not exceed the allowable NDIS rate

 

Our Invoice Templates

• Format.xlsx

• Format.pdf

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Billing for Services Provided

• You can only submit an invoice for services that have already been provided.

• We cannot process invoices for services planned for future dates, unless prior authorisation has been received from the NDIA.

 

Where to send your invoices?

All invoices should be sent to accounts@afspm.com.au