NDIS Plan Management that lifts the paperwork burden — so you can focus on living your best life
Friendly, family-focused support to manage your NDIS funds — fully funded by your NDIS plan (no extra cost to you)
Talk to your dedicated Plan Manager today on
1300 814 724
FAQ's
What does AFS Plan Management do?
AFS Plan Management provides the financial administration of the plan-managed funding in your NDIS plan.
What AFS does:
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Receive and process provider invoices.
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Check invoices against available plan-managed funding and applicable NDIS claiming requirements.
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Pay providers for approved claims.
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Keep records of payments and expenditure.
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Provide participants with information about their plan-managed spending and available funding.
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Assist participants to understand the financial management of their plan-managed funding.
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Communicate with participants and providers where there is an issue with an invoice or payment.
What AFS does not do:
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Manage or coordinate your overall NDIS plan.
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Find, select or recommend service providers for you.
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Arrange or schedule your supports and appointments.
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Negotiate service agreements between you and your providers.
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Approve supports or guarantee that an invoice is payable simply because a provider has supplied the service.
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Provide Support Coordination or make decisions on behalf of the NDIA.
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Monitor matters that are the responsibility of the participant or provider, such as when a future funding period becomes available.
Who can help with other parts of my plan?
If you need assistance finding providers, organising services or coordinating your supports, you may need assistance from a Support Coordinator, Specialist Support Coordinator or other appropriate NDIS support, depending on what is included in your plan.
AFS's role is Plan Management – managing the financial administration of your plan-managed NDIS funding.
Great information to assist with your NDIS plan.
Understanding your plan
How the planning process works
Creating your plan
Using your plan
Budget calculator
Support budgets in your plan
There are three types of support budgets that may be funded in your NDIS plan:
Core Supports budget
Core Supports help you with everyday activities, your current disability-related needs and to work towards your goals. Your Core Supports budget is the most flexible, and in most cases, you can use your funding across any of the following four support categories. However, there are instances where you do not have flexibility in your funding, particularly for transport funding.
Capacity Building Supports budget
Capacity Building Supports help build your independence and skills to help you pursue your goals. Unlike your Core Supports budget, your Capacity Building Supports budget cannot be moved from one support category to another. Funding can only be used to purchase approved individual supports that fall within that Capacity Building category.
The Capacity Building categories are:
Capital Supports budget
Capital Supports include higher-cost pieces of assistive technology, equipment and home or vehicle modifications, and funding for one-off purchases you may need (including Specialist Disability Accommodation). It is important to remember that funds within the Capital Supports budget can only be used for their specific purpose and cannot be used to pay for anything else. The Capital Supports budget has two support categories: Assistive Technology and Home Modifications.
Supported Independent Living (SIL)
Supported Independent Living (SIL) provides funding for support or supervision to help eligible NDIS participants live as independently as possible in their home.
From 1 July 2026, SIL providers are required to be registered with the NDIS Quality and Safeguards Commission.
Existing unregistered providers who were already delivering SIL may continue to provide SIL during the transition period, provided they submit a valid application for registration by 1 October 2026.
For supports delivered from 1 July 2026, SIL providers must use the new SIL support item 0138 – Assistance with Supported Independent Living.
AFS Plan Management can only process SIL invoices where the provider meets the applicable NDIS registration and claiming requirements.
Participants should speak directly with their SIL provider if they have questions about the provider's registration status.
For further information about SIL and provider registration, please visit the NDIS or NDIS Quality and Safeguards Commission websites.
Using Your NDIS Plan While on Holiday or Travelling
NDIS funding cannot be used to pay for the ordinary costs of a holiday or tourist travel. This includes:
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Airfares and other holiday travel costs
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Holiday accommodation
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Cruises and holiday packages
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Passports, visas and travel insurance
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Meals, activities and entrance fees
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Accommodation or travel expenses for family members or support workers accompanying you on holiday
However, if you go on holiday or travel within Australia, you can generally continue to use your NDIS plan for eligible disability-related supports you would normally require.
For example, you may be able to continue receiving support from a support worker while you are away or engage an appropriate provider at your destination, provided the support is an eligible NDIS support and is available within your plan.
If you require assistive technology because of your disability, you may also be able to use your plan for eligible disability-related equipment required while you are away, subject to the NDIS rules and your available funding.
Short-Term Accommodation:
NDIS-funded Short-Term Accommodation (STA) is not intended to fund a holiday.
STA may be funded where it is required because of a participant's disability-related support needs, such as respite, assistance with everyday activities or maintaining appropriate disability supports away from the participant's usual home.
Holiday packages, holiday accommodation, airfares, meals, activities and other ordinary holiday expenses cannot be claimed as STA.
Before You Travel:
We recommend checking that the supports you intend to use while travelling are eligible NDIS supports and that sufficient funding is available in your plan.
AFS Plan Management can only process invoices for supports that meet applicable NDIS claiming requirements and are payable from the participant's available plan-managed funding.
For further information, please refer to the current NDIS guidance on NDIS supports and Short-Term Accommodation.
NDIS Funding Periods – Important Update September 2026
The NDIA has updated its guidance regarding NDIS funding periods.
In certain circumstances, where there is insufficient funding available in a participant's current funding period, a participant and provider may agree to delay payment for supports already delivered until the participant's next funding period becomes available.
This does not increase the participant's total NDIS plan funding. Any amount paid from the next funding period will reduce the funding available to the participant during that period.
AFS Plan Management Position:
Where an invoice cannot be paid because sufficient funding is not currently available in the participant's funding period, AFS Plan Management will return the invoice to the provider.
AFS will not hold or monitor invoices awaiting the release of a future funding period.
Any delayed-payment arrangement must be agreed directly between the participant and provider. AFS is not responsible for negotiating or arranging this agreement.
It is the provider's responsibility to liaise with the participant and ascertain when their next funding period becomes available.
Once the next funding period becomes available, the provider may resubmit the invoice to AFS for normal assessment and processing.
The resubmitted invoice must be accompanied by a copy of the agreement between the participant and provider confirming the participant's consent to the delayed-payment arrangement and the provider's agreement to wait for payment.
AFS is not a party to the delayed-payment agreement and does not monitor when the participant's future funding periods become available.
Resubmission of an invoice does not guarantee payment. Payment remains subject to sufficient funding being available and all applicable NDIS claiming requirements.
90-Day Claiming Requirement – From 1 December 2026:
From 1 December 2026, claims must be submitted within 90 days of the date the support was delivered.
Waiting for the participant's next funding period to become available does not extend or restart the 90-day timeframe. Providers are responsible for ensuring any resubmitted invoice remains within the applicable claiming timeframe.
Important: If the next funding period does not become available within the applicable claiming timeframe, AFS may be unable to submit the claim for payment.