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How We Support Support Coordinators as an NDIS Plan Manager

Support Coordinators play a critical role in helping participants build capacity, connect with services, and achieve outcomes. As a registered NDIS Plan Manager since 2018, we work alongside Support Coordinators to make sure the financial and administrative side of the plan runs smoothly - so you can focus on coordination, not invoices.

We Handle Provider Payments and Invoices

We Communicate Clearly and Collaboratively

We act as a reliable point of contact by:

  • Responding promptly to coordinator enquiries

  • Clarifying funding, invoices, and payment statuses

  • Assisting with service agreement alignment and changes

 

Good communication keeps everyone on the same page.

We take care of:

  • Receiving invoices from providers

  • Checking invoices for accuracy and NDIS compliance

  • Paying providers promptly once monies claimed from the NDIA have been received​

 

This removes payment issues that can disrupt service delivery and coordination.

We Provide Clear, Up-to-Date Budget Information

We support Support Coordinators by:

  • Providing real-time budget tracking

  • Confirming available funds before new services commence

  • Flagging underspend or overspend risks early

 

This helps you make informed decisions and plan supports with confidence.

We Enable Choice and Flexibility in Provider Engagement

Plan management allows participants to engage:

  • Registered providers

  • Non-registered providers

  • Independent and sole traders

 

We help Support Coordinators implement flexible support arrangements while staying compliant.

We Strengthen the Whole Support Team

By managing the financial side of the plan effectively, we help:

  • Reduce administrative burden for Support Coordinators

  • Prevent service disruptions

  • Improve outcomes for participants

We Support Compliance and Risk Management

We review claims to ensure:

  • Supports align with the participant’s approved plan

  • Pricing is within NDIS guidelines

  • Invoices are billed correctly and transparently

 

This protects participants—and reduces risk for Support Coordinators.

In Simple Terms

  • Support Coordinators coordinate supports.

  • We manage the money, invoices, and compliance.

  • Together, we help plans run smoothly and achieve better outcomes.

We Support Plan Changes, Reviews, and Transitions

We assist during:

  • Plan reviews and reassessments

  • Changes in supports or providers

  • Transitions between plans or coordination arrangements

 

Accurate financial records make reviews smoother and evidence-based.

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